Expand established enterprise accounts.
Renewals continued, but usage was concentrated in IT and enterprise-account expansion had stalled. Account priorities followed historical revenue and renewals; competitive bundles increased pressure on price.
- 01Reprioritised the account base by expansion potential.
- 02Broadened engagement to finance and operations alongside IT.
- 03Structured tiered offers around wider departmental adoption rather than blanket discounts.
The original case describes wider departmental adoption, expanded contract value and longer-term enterprise commitments.
Account prioritisation, executive engagement and commercial offer structuring.
Source
Earlier R+O publication, archived July 2026. Quantitative results from the original record have not been carried over.
Original publication (historical reference, no longer a navigation destination):https://www.ro-inter.com/case-studies/ucc-software-provider/